Thank you for choosing INEO as a trusted brand to providing you the best competitive quality products. We will gladly provide you with our best solution and services when it comes to INEO products. Please read the following return/exchange/defect policy carefully as instructed and safe keep the guarantee card. (Please keep and reuse box for returns)
1. Service Commitment:
We will provide after-sales service for all the INEO branded products.
Within 30 days from the arrival date/purchase date, all products purchased from our company, unconditional replacement of the same product type. (Please keep and reuse the box for returns)
3. Warranty Coverage:
Twelve month’s product wear and tear or defective products. (Gifted products are not covered under the warranty)
RMA address for defects/exchange/returns:
World Importer, LLC
137 S. 8th Ave.
La Puente, CA 91746
The following conditions are not covered under the warranty policy or void warranty policy:
1. Unauthorized repair, unauthorized maintenance, Unauthorized modification, and unauthorized parts from other sellers/suppliers.
2. Product damages caused by any persons, include usage in abnormal environments, or not normal operations, etc.
3. Damage due to force majeure. (Natural Disaster such as flood, fire, earthquake, lightning etc.)
4. Without a valid/approved warranty card and valid purchase vouchers/receipt.
5. Physically damaged or broken product appearance.
Note: We reserve the right to fully modify and update the terms and services for the guarantee card as its owners without further notice.